Sell with Confidence
Read More

Urgent Maintenance

Should an urgent maintenance repair become apparent after Ray White Ferntree Gully’s office hours (being 9:00am – 5:30pm Monday- Friday and 9:00am – 5:00pm on Saturday) please call the office on 9758 7888 and leave a message on our after hours service so we can action the necessary repairs first thing the following business day.

Should a necessary repair be required please contact our preferred tradespeople:

SGM Plumbing – 03 8396 5720

Joniec Plumbing on 1300 575 862

Pro Circuit Data and Electrical – 9764 1051

Ferntree Gully Locksmiths – 0409 881 882

Should you be required to contact the SES for any weather related incidents, please be sure to email your property manager to advise them of these incidents.

SES contact number – 132 500

Below is a list of urgent repairs. If it is not on the list the repairs must be in writing in accordance with the Residential Tenancy Act.


A burst water service.

A blocked or broken toilet system (where there is no other working toilet at the property).

A serious roof leak – please note if it is raining tradespeople usually cannot attend to issues on the roof for safety reasons, in serious cases the SES (State Emergency Services) would need to be contacted.

A gas leak – if the leak is coming from the gas meter itself you will need to contact your gas provider.

A dangerous electrical fault.

Flooding or serious flood damage – if the flooding is a result of the weather please contact the SES.

Serious storm or fire damage – please call the SES if you have a fallen tree or large branches.

A failure or breakdown of any essential services or appliances provided by the Rental Provider or agent for hot water, water, cooking, heating and laundering.

A failure or breakdown of the gas, electricity or water supply – you will need to contact your providers first to ensure there is no issue on their end causing the failure ie. a black out in the area.

Any fault or damage in the premises that makes the premises unsafe or insecure.

Any fitting, or fixtures which are not working properly and causes a substantial amount of water to be wasted – please use your judgement to decide whether the water can be turned off at the mains until the next business day.

A serious fault in a lift or staircase in the rental premises.

A cooling appliance or service provided by the rental provider is not working

The property does not meet minimum standards.

A failure or breakdown of a safety related device such a smoke alarm or a pool fence.

Any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure.



If your supply of hot water is not hot or does not seem to last as long as it should, your hot water system may need topping up. Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow. Repeat this process every few months. Before reporting maintenance on a Hot Water Service, check….is the power switched on; has the power box tripped the switch or blown a fuse; is the pilot light on; or has your shower routine changed or increased (tank capacity and/or tariff rates will affect this). Remember in winter, the efficiency of the tank is less than in summer and the water will get colder quicker. Remember – if a tradesperson is ordered and no fault is found, the renter will incur the cost.


Water bubbling out of the ground could be a serious problem and could lead to further complications. Inform your property manager immediately.


The most common problem in properties is leaking from wet areas ie: bathrooms, laundries, kitchens, into adjoining rooms. A regular check for water leaks is advisable. If the carpet/floor is wet, sponge and dry area thoroughly and check again after use of the wet area, advise your property manager if there is still a problem.


Usually is a minor problem. Regular mopping and turning off the tap between uses is adequate until the tradesperson arrives.


Do not attempt to fix it yourself. Do not use switches. Advise your property manager as soon as possible.


Have you replaced the globe? Check power or fuse box. Ensure the power is on and the switch has not tripped. If the problem is not remedied advise your property manager.


If your neighbours have also lost power contact the electricity provider in your area. Otherwise check if you have a Safety Switch, which may have tripped. If so, reset the switch. If it trips again unplug all appliances from power points. Reset Safety Switch and plug in appliances one at a time until faulty appliances are located. If you have a fuse box check this for a blown fuse. Note: If this does not rectify the problem please notify your property manager. Renters will be required to pay for callouts where a faulty appliance belonging to them has caused the problem.


  • Water level is a priority and must be kept at a level to allow water to flow through the skimmer boxes at all times. Failure to do this could result in enormous expenditure to you.
  • No metal objects are to be allowed in the pool as it could cause corrosion marks
  • No animals in the pool
  • Ensure regular testing of water to keep correct PH level, this helps prevent mould/fungus forming in the pool.
  • Regular checks of pump to ensure motor working correctly and efficiently (making funny noises could be a forerunner to a problem). Leaking or pooling water at the pump could mean a cracked casing and will need attention.
  • Even if the pool is maintained for you, it is still part of your responsibility to keep an look out for any problems.

PLEASE NOTE: It is in a renter’s best interest to check all alternatives prior to requesting maintenance. In the instance that maintenance be reported by a renter and a trade attends and reports that the item is not faulty, the renter will be liable for all costs.