Urgent Maintenance

What to do in the event you have an urgent maintenance request:

Should an urgent maintenance repair become apparent after Ray White Ferntree Gully’s office hours (being 9:00am – 5:30pm Monday- Friday and 9:00am – 12:30pm on Saturday) please call the office on 9758 7888 and leave a message on our after hours service so we can action the necessary repairs first thing the following business day.

Should a necessary repair be required before the next business day, please contact our preferred tradespeople:

SGM Plumbing – 03 8396 5720
Joniec Plumbing on 1300 575 862
Pro Circuit Data and Electrical – 9764 1051
Ferntree Gully Locksmiths – 0409 881 882

Should you be required to contact the SES for any weather related incidents, please be sure to email your property manager to advise them of these incidents.
SES contact number – 132 500

Emergency services such as Police, Ambulance, CFA and SES may be more appropriate in some situations. If you are in immediate danger, please call 000 immediately.

Call the relevant tradesperson to assist you with your repair. Our trades have completed a full induction with our property management team so they have a full understanding of what is deemed an urgent request. Please be respectful of our trades at all times, they will do their best to assist you in a timely manner.Your property manager will then be in touch with you on the next business day to follow up on the progress of your maintenance request. Only urgent maintenance items will be attended to after business hours. For a comprehensive list on what is deemed an urgent repair, you can review the Consumer Affairs website.Please bear in mind that, at times, parts or equipment may not be available over the weekend or on public holidays and may result in a small delay. The rental provider must action the repair within 24-48 hours of being notified, however extenuating circumstances cannot be helped in some instances and your patience and understanding is greatly appreciated.TROUBLE SHOOTING
Below is a list of some trouble shooting tips that may be able to help you before reporting maintenance:HOT WATER SYSTEMS
If your supply of hot water is not hot or does not seem to last as long as it should, your hot water system may need topping up. Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow. Repeat this process every few months. Before reporting maintenance on a Hot Water Service, check….is the power switched on; has the power box tripped the switch or blown a fuse; is the pilot light on; or has your shower routine changed or increased (tank capacity and/or tariff rates will affect this). Remember in winter, the efficiency of the tank is less than in summer and the water will get colder quicker. Remember – if a tradesperson is ordered and no fault is found, the renter will incur the cost.

WATER LEAKS
Water bubbling out of the ground could be a serious problem and could lead to further complications. Inform your property manager immediately.

BATH/SHOWER LEAKS
The most common problem in properties is leaking from wet areas ie: bathrooms, laundries, kitchens, into adjoining rooms. A regular check for water leaks is advisable. If the carpet/floor is wet, sponge and dry area thoroughly and check again after use of the wet area, advise your property manager if there is still a problem.

LEAKING TOILET
Usually it is a minor problem. Regular mopping and turning off the tap between uses is adequate until the tradesperson arrives.

FAULTY SWITCHES OR FANS
Do not attempt to fix it yourself. Do not use switches. Advise your property manager as soon as possible.

LIGHTS
Have you replaced the globe? Check the power or fuse box. Ensure the power is on and the switch has not tripped. If the problem is not remedied, advise your property manager.

POWER
If your neighbours have also lost power contact the electricity provider in your area. Otherwise check if you have a Safety Switch, which may have tripped. If so, reset the switch. If it trips again, unplug all appliances from power points. Reset Safety Switch and plug in appliances one at a time until faulty appliances are located. If you have a fuse box check this for a blown fuse. Note: If this does not rectify the problem please notify your property manager. Renters will be required to pay for callouts where a faulty appliance belonging to them has caused the problem.

POOL PROBLEMS
Water level is a priority and must be kept at a level to allow water to flow through the skimmer boxes at all times. Failure to do this could result in enormous expenditure to you.
No metal objects are to be allowed in the pool as it could cause corrosion marks
No animals in the pool
Ensure regular testing of water to keep correct PH level, this helps prevent mould/fungus forming in the pool.
Regular checks of the pump to ensure the motor is working correctly and efficiently (making funny noises could be a forerunner to a problem). Leaking or pooling water at the pump could mean a cracked casing and will need attention.
Even if the pool is maintained for you, it is still part of your responsibility to keep a lookout for any problems.

PLEASE NOTE: It is in a renter’s best interest to check all alternatives prior to requesting maintenance. In the instance that maintenance is reported by a renter and a trade attends and reports that the item is not faulty, the renter will be liable for all costs.